What is the Capability Maturity Model?
“The Capability Maturity Model (CMM) is a development model created after a study of data collected from organizations that contracted with the U.S. Department of Defense, who funded the research. The term “maturity” relates to the degree of formality and optimization of processes, from ad hoc practices, to formally defined steps, to managed result metrics, to active optimization of the processes.”
How to Use the Capability Maturity Model
The CMM used to as a standardized method to evaluate a company’s business processes, systems, performance management, culture, staffing, and ability to collaborate. It provides feedback and identifies areas of weakness and strength within a company.
The best way we have found to use the CMM is to get feedback from as many relevant sources as possible within you company or organization, along with a ‘why you believe this to be the case’ for each answer. This enables you to get a more ‘360’ degree view of potential problem areas as well as some causes that may otherwise be overlooked.
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Analyzing the Results of the Capability Maturity Model
If you average the results of the ranking questions, you should start to see a pattern emerging. Typically, most organizations will rank similarly within all areas (=/- 1 or so). If you see a major outlier that is lower than average, that could be a good spot to focus on improving.
Consequently, if you see a higher than average result, it likely indicates a strength that you may be able to exploit to your advantage.
For each of these areas (high or low outliers), gather the ‘why you believe this to be the case’ comments and collate them. See if you can find similar patterns or commonalities in the reasons. These will likely lead you to a root cause or strength that you can deal with (or enhance) accordingly.