ERP software is sold either directly by the developer, or through a Value-Added Reseller (VAR) network certified to sell the software. Either way, it’s vital that you partner with companies that can meet your needs and you can rely on in the future. Remember, the company you choose to implement your software dictates the success or failure of your software investment. Since choosing the right partner is so important, we’ve curated a list of the must-read articles on the subject to help you with your decision.
For more information on what to look for in ERP software check out our post: Our Comprehensive ERP Evaluation Checklist.
What Should You Know About Your ERP Reseller?
Whoever is selling you the software should be forthcoming with information about both their company and the company that develops the software. You’ll want to consider each company’s track record, market share and experience level to ensure your software implementation is a success. Asking the right questions can help to avoid a lot of frustration down the road. For your reference, get a list of five clients that recently implemented the product you are considering. Then, take the time to call each to discuss their experiences before and after the sale to make sure you buy software from a company that has a reputable history of customer satisfaction. If you don’t do your homework, you could end up with a company that’s not knowledgeable, and can’t solve your needs. In the end, this will only lead to your wasted time and money.
Important Questions to Ask Your Prospective ERP Implementation Partner
It’s essential that you choose to work with someone who seems to be genuinely interested in what you say and cares about trying to correctly understand your needs as well as the issues you’re facing with your current system. The success or failure of your implementation experience will depend significantly on whether or not you’re comfortable with the salesperson and his or her supporting staff. Use the following questions to strengthen your relationship with your salesperson.
With whom will I be working to implement the software?
You would probably not only be dealing with the salesperson, but also a team of technical support people to implement your solution. Make sure to meet the entire team before you make a decision.
How long have you worked with this product?
Working with a less experienced salesperson can lengthen the time it takes to implement the software since the salesperson is in the process of learning about the software as well as how your business works.
What are your product certifications?
This can be an indicator of the salesperson’s knowledge level. Working with a certified professional can help ensure that your software is implemented correctly.
What experience do you have working with companies in my industry?
Your industry has specific needs, so if the salesperson has worked with companies similar to yours, it is more likely that those needs will be clearly understood.
Acumatica Resellers Among the Top ERP VAR Stars of 2018
Bob Scott’s Insights is a popular and long-running online newsletter dedicated to delivering industry insider insights to the ERP reseller community. In addition to his newsletter, every year, Bob Scott releases a list of the top 100 value-added resellers (VARs) in the ERP world. The Top 100 VAR Stars are selected based on their ability to meet various qualifications including growth, unique product development and leadership. It was recently announced that 24 of the 100 VARs on his list were Acumatica resellers! We are so proud of the Acumatica VARs who made it on the list and how it speaks to the world-class Acumatica Partner Program and the ability of Acumatica partners to consistently meet the needs of their clients.
The search for the partner with the focus that matches your own isn’t always easy, but it’s vitally important to appraise your candidates thoroughly, so you choose a partner who’s on the same page. ERP touches your entire business, from your clients to your bottom line. Don’t make the mistake of overlooking the role your implementation partner plays in achieving your success. As a gold-certified Acumatica implementation partner, we’re passionate about providing superior ERP solutions and support.
Need more information on the software? Check out the overview of Acumatica Cloud ERP Software.