Acumatica’s Cloud ERP Software provides a simple and comprehensive solution to the challenges and complexities of Field Service Management. Field Service Management is using mobile field service software to manage your company’s resources and work force who are deployed in offsite locations. With Acumatica’s software, you are able to fully integrate all field service operations with your back office and maintain a real-time view of your customer’s activities across all your operations. This week, we’ve compiled a list of must-read articles discussing a few different features and new partnerships that make Acumatica Field Service Edition the best choice to create a more integrated workflow for increased sales and better customer experience in your business.
Using Cloud-Based Mobile Technology to Increase Sales in Field Services
Most field service business owners understand the connection between having professional and friendly field technicians who provide exceptional customer service and sales. However, not all are aware of the link between an excellent service management system and increased sales. A system like Acumatica’s Field Service Edition gives your technicians constant access to your business information and customer histories via any mobile device. Implementing this software is integral to the success of your personnel and your business because it allows them to connect to your business at all levels to foster a relationship with the customer. With mobile access to this information and a direct link to dispatch, your onsite technicians are equipped to meet customer expectations immediately and knowledgeably. To stay competitive, implement field service management software and equip your field technicians and business for success.
Acumatica & Skynamo Partnership Bridges Gap Between Field Sales & ERP
“Skynamo’s cloud-based mobile-first solution supports our mission to deliver adaptable cloud and mobile technology to the market and enable every customer to have a complete, real-time view of their business anytime, anywhere, on any device.”
– Christian Lindberg, VP of Partner Solutions for Acumatica.
Skynamo, a leading provider of cloud-based field sales management and mobile sales solutions, is the newest addition to Acumatica’s Independent Software Vendor (ISV) network. Together, Acumatica and Skynamo bridge the gap between field sales reps and ERP software for Acumatica users. This partnership gives sales representatives the ability to check customer and product data and submit orders from the field on a mobile device. Further, the partnership will enable any kind of manufacturer, wholesaler or distributor with a team of sales reps to benefit from synchronized Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) data functionality, which reps can access while on the road. We are excited about this partnership and the ways it will continue to innovate and optimize field service and sales management for Acumatica users.
Optimizing Customer Service with Acumatica Field Service Management
With online business, such as Amazon Prime setting the standards for customer service (in stock, low price and 2-day shipping), high levels of expectations are becoming the norm in the business world. In order to rise up from the rest and set the competitive tone for the industry, field service businesses need to exceed these customer service expectations. Here are three key pieces of information Acumatica Field Service Management provides to help field service businesses optimize their customer service performance.
By treating each vehicle like a mini-warehouse – stocked at all times, the software ensures you send the right technician with the right equipment and tools for every service call.
The calendar board feature keeps technicians on schedule with alarms and notifications to keep all parties informed and on time.
Acumatica also allows for printing bills on the premises. The customer can have the invoice sent as a pdf, along with a recap of what happened at the appointment. This shortens the billing cycle tremendously.
Is your service business ready to implement a cloud-based, mobile ERP system?
If it is, please contact us at Aqurus Solutions. Acumatica’s end-to-end ERP system as a whole and the Field Service Edition in particular will not only provide you with a generous ROI but will give your field technicians updated, real-time information from any location on any mobile device, providing them with the ability to assist in increasing sales.
Your customer service will reach new heights and profitability will be more than just a catch phrase.